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Shipping Policy

Effective Date: 2025/08/15

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At Boss Nutrition, we aim to process and ship your orders quickly, securely, and affordably.

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This Shipping Policy explains how we handle delivery for customers in Canada, the United States, and internationally.

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1. Processing Times

  • Orders are typically processed within 1–3 business days after payment is received.

  • Processing times may be longer during high-demand periods, holidays, or promotional events (ordering early is recommended at these times).

  • Orders placed on weekends or holidays will be processed on the next business day.

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2. Shipping Methods & Rates

We currently offer:

  • Local Pickup/Meetup: By appointment only

  • Courier Delivery: Local, Canada-wide, U.S., and International

  • Canada Post / USPS Regular Mail:  100g, 200g, and over 200g options

  • International Regular Mail: 100g, 200g, and over 200g options

Exact rates are listed at checkout and vary depending on weight, size, and destination.

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3. Delivery Times

  • Local Courier: 1–3 business days

  • Canada-wide Courier: 2–5 business days

  • United States Courier: 5–10 business days

  • International Courier: 7–15 business days

  • Regular Mail (Canada Post / USPS): Delivery times vary — no tracking included unless requested at extra cost.

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4. Tracking & Signature Options

  • Regular Mail: Has no tracking. Video confirmation of the package being placed in the mail will be sent as proof of mailing.

  • Tracked Packages: Tracking and/or signature confirmation can be requested on any shipment for an additional cost.

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5. Lost or Damaged Packages

  • Regular Mail: Once mailed, there is little that can be done if the package is lost. Video proof of mailing will be provided.

  • Tracked Packages: If a tracked package is lost in transit, we will work with the carrier to locate it.

  • Damaged items: must be reported within 48 hours of delivery with photos of the packaging and contents.

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6. Customs, Duties & Taxes

  • Customers outside Canada are responsible for any customs fees, duties, or taxes applied by their country.

  • Boss Nutrition is not responsible for shipping delays caused by customs inspections.

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7. Returns & Refunds

  • No returns will be accepted. Please ensure your order is correct before finalizing your purchase.

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8. Incorrect Addresses

  • Please double-check your shipping information at checkout.

  • Orders returned due to incorrect or incomplete addresses will require additional shipping charges to be resent.

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9. Contact Us

For any shipping-related questions, please contact us:
📧 boss.nutrition@hotmail.com
📞 647-334-7161

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